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Claro cares!

Published:Sunday | May 9, 2010 | 12:00 AM
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Zosh ZeLaya (right), enterprise sales manager, Rim/Blackberry, shows off the BlackBerry phone to Mariano Sanchez (left), carrier relationship manager, Rim/BlackBerry; Elaine Hayden (second left), product development manager, Claro; Nikki Gomes (centre), carrier marketing manager, Rim/BlackBerry; and Joseph Oates, marketing manager, Claro, during the launch. - Ian Allen/Photographer
Jordan Campbell from Smart Mobile Solutions SMS seems sold on this Dell notebook during the opening of Claro's new Customer Access Centre in New Kingston on Friday, April 23.
Customers get busy inside the new Claro Customer Access Centre at its opening on Friday, April 23. - Contributed photos
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Jamaica's fastest-growing telecommunications company and regional mobile giant, Claro, unveiled a new customer access centre at its head offices at 30 Knutsford Boulevard, boasting more than 7,000 square feet, opened its doors on Friday, April 23.

The opening attracted scores of persons wanting to take advantage of the specials and giveaways throughout the day. The spacious and customer-friendly location welcomed customers wanting to get inside.

Joseph Oates, marketing manager for Claro, says that the company decided to establish a unique location that would fulfil all customers' needs. He said that the previous store was only temporary.

"This customer access centre is unlike any other in Jamaica. We will offer services including mobile phone activations, netbooks, data plans, Blackberry service activation and the sale of call credit, all under one roof. We took our time to ensure that the store would suit the needs of customers by listening to their feedback," Oates said.

He admits the main purpose of the centre is to meet customers' needs and maintain high levels of customer satisfaction.

"The New Kingston Customer Access Centre is a template of what all our stores will look like throughout the island - spacious, convenient equipped with friendly services. We are expanding our access centre to adequately cater for our growing customer base," Oates added.

The location features a larger display area for the company's products, additional customer care representatives, a comfortable waiting area and in-house technicians that will diagnose phone issues.

"Claro is committed to providing the best customer service experience for our clients, and will be rolling out more initiatives to ensure that our growing clientele gets the best customer care available," Oates ended.